Need help with some old school... AOL

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Thu, 03/17/2011 - 16:13
sturmovik
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Hello good people.
I need some help here. I am trying to fix a computer for one old family..
and they been using AOL for ages and have their e-mail account there for ages as well with huge
e-mail list of people .. ok.. .so they can't just got and make new account say on hotmail or gmail..
they are old people about 60 years old so new stuff to them is not an option..
ok so.. thats some just info to consider..

Now the the problem..

The problem is that when they get an email say from Russian with Russian text "Cyrillic " its not displaying right and just some weird stuff.. .. how can that be changed that it would display right ?
they just bought new PC now Win7 OS and etc..

why won't it display right ?

Please help..

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Thu, 03/17/2011 - 20:39
#1
z33k3r
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Character display depends on the email client. Please provide more information on how they are accessing their email :)

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Fri, 03/18/2011 - 05:42
#2
sturmovik
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Ok well they login into AOL 9.6 and then go to thier AOL e-mail and open a message..
like they got one e-mail from Israel with Russian/English and Hebrew text and it all displayed right.. I think
then they got one e-mail from Russian with Russian text and its not working...

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Sun, 03/20/2011 - 13:19
#3
sturmovik
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I still need help...

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Sun, 03/20/2011 - 22:11
#4
hnkftalnot
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I don't use AOL but it sounds like they have their own e-mail client? If so, that piece of software should support the characters, and maybe you can ask AOL about it.

Or is there a way we can "install" such character support in Windows?

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Mon, 03/21/2011 - 04:38
#5
sturmovik
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well I have installed Russian lang pack, but still .. nothing

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Mon, 03/21/2011 - 06:11
#6
z33k3r
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More than likely, if they are using proprietary AOL software, the client just isn't displaying things correctly and you will need to call AOL. If it's simply opening the browser and it then goes to the AOL email (which I believe is the same as mail.com with a different face), then it's either a browser setting locking the char set, or their website's HTML parser turning it to poo... I recommend setting them up in Thunderbird or Outlook.

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Mon, 03/21/2011 - 07:49
#7
sturmovik
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I dont think they are going to change AOL because like I said.. they are old people and something new will be out of this world for them and getting use to it nearly impossible...

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Tue, 03/22/2011 - 11:57
#8
z33k3r
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Like I said, please specify which method they are checking their mail with. A proprietary software, or Internet Explorer etc...

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