My Sprint Cell Phone Plan, Question?!

[tntsniper]

Okay, I have 2000min I am on the Sanyo 4900 Phone and on my plan there are three phones, one phone is free and the other is $20, so thats 120$ a month, then we added a 4$/m service charge so incase I loose etc break my phone its covered, so tahts 4x3=12, so thats another 12 a month, so thats 132$/month, why in the hell is it charging me 146$ a month, I jsut got this Sat. here are my options
Free Web
Free MSSGING
3way calling
call waiting
2000min
free nights/weekends
free pcs to pcs calling
so what is that extra cash they are charging me??? I am getting frusterated because I talked to the guy and I tell you what he made it seem awesome and it is... and I dont mind paying the 14$ a month extra if I know wtf it is!!!!

[Maarek]

Look at your bill, it should say, if your service is like ours up here in Canada, they charge you a network fee, 911 Service Fee, ect .

if in doubt, call the provider for an explanation

[tntsniper]

See I dont feel like calling them you know why???
I called before a couple times and simple questions were forwarded to a "Tech" who forwarded it to the "Tech Station" who then answered how to send tech messages, that took 30min outta my life!!

911 is free
etc... I mean I dont know this guy said "No Hidden Charges" I looked and I cant find a DAMN thing on it to see what the heck I could be charged for!!!

[Decius]

I work for a CC department for a wireless provider. With all due respect, if you don't call them you will forever live in ignorance.

So you didn't have good luck with one rep. Call back again and get another phone monkey (referred to as rep shopping). Don't mention you've called before regarding this because they will look in your acct notes and just follow the same steps as the previous rep. Play the *****, and just calmly innocently ask wtf those charges are for.

My thoughts are taxes. 911 is fee to CALL, but there is a charge assessed to every wireless phone regardless of carrier for access to the 911 service. Remember you are on wireless service, so some system has to be setup to switch your wireless call over to the local emergency services. For example, if you're in New York, these systems would prevent you from getting the 911 for Boston or Jersey City. There will also be other taxes. Americans are charged for National, States, and Municiple taxes, as well as some other regulatory fees.

To make a long story short, stop complaining here and CALL YOUR PROVIDER!

[tntsniper]

Sir I didnt complain, second, I am new w/ wireless phones.. Also, I have called numbers of times, and I do not want to be transferred 100x! and spend 30min on the phone! thats nuts!
sorry if it came as I was complaining but i'm not :)
I just wanna simple answer and I think you have done that, thanks :)

[tntsniper]

Now my priced jumped to 165$/month! WTF is going on here, I called them up and I am getting nothing but *****s.. seriously what the hell not a straight answer yet!!

[Decius]

Originally posted by tntsniper
Now my priced jumped to 165$/month! WTF is going on here, I called them up and I am getting nothing but *****s.. seriously what the hell not a straight answer yet!!

Screw the phones then, write the company directly. Start written corespondence and leave a nice paper trail.

[egarrard]

I bet they are all the little extra "Al Gore" charges the govt. adds like they do on wired phone bills. It's supposed to pay for putting broadband in schools and things like that, that you have no say in. It's why he lost his home state. Check the little access fees. They add up.