Because of the issues with the D-Link DGL-4500 Wireless Router, D-Link is receiving a lot of heat lately. People are experiencing continue router lockups, lost signals and more. The new 1.21 Beta (3rd phase) firmware solves some of the issues, but not all. Many just want to RMA the DGL-4500 and buy something else. This is from a D-Link Technical Engineer who writes, "Any complaints and or refund request should all go through Customer Service not Tech Support. 800-326-1688 ext 6314." That's a US telephone number though.
Here's the run down.. If you can wait one more week we will conclude our results of the beta firmware that's been handed out to several customers for testing. So far it has been 4 weeks since the first customer to try it and seems 80% of users have reported positive feedback. By next week if that number holds up we will go into our 2nd stage and release the code as beta here in the forums for you to try and get your feedback.
Posted on October 06, 2009, 02:03:52 PM. "Hey guys, I got some news.. We finally got some code but we are not releasing it out yet to you guys. You know what happened last time everyone got the code and didn't like it. That said we are hand picking customers to try out this code and waiting for their feedback. It's not going to be released as soon as you think. We will be testing in our environment, which btw we never see the issue in house. Customers that we have picked will be testing out this code and we will wait for there results.
DGL-4500 Tester from San Diego to Los Angeles. We're looking for anyone that is experiencing the 3-4 day lock up, WAN slow down and poor wireless connections on their DGL-4500.
What we want to do is send out an Engineer to your location for about half a day to run some tests in your environment. We will also give you an extra router to comp you.
Remember we're only looking for users located within San Diego to Los Angeles.
Once we find what we need this thread will be closed and removed!
Ru-Fi-Oh, Technical Engineer
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